Your pack shipment

No return or refund request will be accepted unless there is a manufacturing defect or transportation damage.

Packages are generally dispatched within a business day after receipt of payment and are shipped via CanadaPost with tracking and drop-off without signature.

If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to size and total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.  Boxes are amply sized and your items are well-protected.

To be environmentally friendly, each product is packaged in a reusable cloth pouch with compostable recycled paper.

Thank you for reusing / recycling / composting